Digital commerce involves more than website terms. Product information, ordering steps, prices, withdrawal, renewal and cancellation must match the business model and target audience. Digital-content and service obligations can continue after delivery. Accessibility requirements under the German implementation of the European Accessibility Act depend on the relevant product or service and applicable exemptions.
How we approach the matter
We review the customer journey from advertisement to termination, including mobile interfaces and confirmation messages. The assessment should distinguish consumer-facing services from genuine B2B offerings. Accessibility work combines legal scoping with technical assessment; a policy statement alone does not establish compliance. Marketplace and payment arrangements can add further obligations.
Aligning contracts with the technical service
Read the main agreement together with its specification, service levels, security schedules and data-processing terms. Define what the supplier must deliver, how performance is measured and which dependencies remain with the customer. Conflicting documents can make an otherwise clear commitment difficult to enforce. Contractual allocation of tasks also needs to respect any statutory duties that remain with the relevant party.
Disruption, change and exit
Prepare for more than normal operation. The contract should address changes, incidents, unavailable services and an orderly end to the relationship. Practical arrangements include contact points, access to necessary records, export formats and transition assistance. Before termination or migration, assess technical dependencies and preserve relevant evidence. A recovery plan and an exit plan serve different purposes and should both be workable for the actual service.
Four practical examples
The following scenarios illustrate typical legal questions. They are not descriptions of client mandates or promised outcomes.
Subscription launch
A media business introduces monthly digital access. We review checkout information, renewal, withdrawal and cancellation design.
Accessibility review
An online shop asks whether its service is covered. We assess scope and exceptions before coordinating the necessary technical review.
Digital defect
Customers complain that purchased content no longer works after an update. We examine contractual conformity and potential repair or refund obligations.
Cross-border store
A company sells digital products to several EU markets. We review mandatory consumer rules and local information requirements relevant to the targeted markets.
Preparing your enquiry
A short description of the project or dispute, the parties involved, relevant countries and any deadline helps us identify the next step. Preserve the relevant contract, publication or technical records. Please avoid sending highly sensitive material until a suitable communication channel has been agreed.
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